• Before work starts: cancel for a full refund. Email hello@fiftyandnorth.com.
• After work starts but before delivery: no refund, but you can reschedule for free: pause the work and pick it back up within 12 months.
• After delivery: no refunds. A plan is custom, personal work, and once delivered it can't be returned. Your remedy is revision. If something in your plan is wrong or doesn't fit the brief you gave us, tell us within 14 days and we'll fix it under the included revision(s), and we'll fix factual errors at no charge.
• If we don't deliver (other than because of a delay you cause, such as an unreturned intake), you get a full refund.
• Calls: reschedule or cancel at least 24 hours ahead for a full refund. Within 24 hours or no-show: no refund. If we cancel, you get a full refund or reschedule.
• Trail Notes and other pre-made downloads: no refunds once downloaded, except for a defective file.
• Your trip itself: if your trip is cancelled or changed for any reason (weather, fire, closures, illness, supplier cancellation, government action), no refund is due for planning already delivered. We'll gladly provide a revision for new dates within 12 months at the extra-revision rate.
• Approved refunds go to the original payment method through Stripe and usually take 5–10 business days to appear.
• If you have a problem, please contact us before disputing a charge with your bank. We'll work with you to resolve it.

Read the full terms →